Cancellation & Refund Policy

Richra.shop maintains a cordial policy to make sure you have the easiest and most pleasurable shopping experience possible. Both before and after your purchase, we are always here for you. Before completing a transaction, Please read the following terms and conditions.

Cancellation

Cancellations will be considered only if the request is made before it has been shipped out. You can cancel your orders by sending an email or with your Order ID through the Contact Us Form.

However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Return/Refund policy

Replace the product to us in its original packing along with the invoice if you have received the damaged product or the product received is different from what was ordered or if any part of the product received is missing.

In case of replacement, you need to initiate a replacement request by sending a mail to sriiganesh108@gmail.com and providing all necessary details and an unboxing video of the product received within 5 days of the delivery. The customer can only replace a product within 5 days, starting from the day of its delivery. Please note that replacement requests made beyond 5 days of delivery shall not be entertained by us.

All replacement requests received through mail within 5 days of the delivery along with the unboxing video shall be verified within 2 working days. After that, we will pick up the product from you in a few days only if it is determined to be qualified for a replacement. After the goods are delivered, we will give it another two days to be reviewed. Once it is confirmed that the product is undamaged and in its original packaging, your replacement request will be handled and the item will be shipped out to you right away. We apologize for any trouble this delay has caused.

Please Note

We will accept return only in case of damaged, defective or wrong product shipped.